Privacy Policy

Effective Date: January 15, 2025

At NexusRelay, we understand that your financial data represents more than numbers — it's the foundation of your business decisions. This privacy policy explains how we collect, use, and protect your information when you use our financial data interpretation services based in Thailand.

Information We Collect

We collect information that helps us provide accurate financial analysis and interpretation services. This includes data you provide directly and information generated through your use of our platform.

Account Information

Name, email address, company details, and contact information you provide during registration

Financial Data

Financial statements, transaction records, and business metrics you upload for analysis

Usage Analytics

How you interact with our platform, features used, and analysis patterns

Technical Information

IP address, browser type, device information, and session data for security purposes

How We Use Your Information

Your information enables us to deliver personalized financial insights and maintain service quality. We process your data for specific business purposes that directly benefit your experience.

  • Analyzing your financial data to provide accurate interpretations and insights
  • Generating customized reports and recommendations based on your business metrics
  • Maintaining account security and preventing unauthorized access to your data
  • Improving our analysis algorithms and interpretation accuracy over time
  • Communicating important updates about your account or service changes
  • Providing customer support and resolving technical issues you encounter
Data Protection Measures

Financial information requires the highest level of protection. We've implemented comprehensive security measures that meet international standards for data protection and comply with Thailand's Personal Data Protection Act (PDPA).

  • End-to-end encryption for all data transmission and storage processes
  • Multi-factor authentication required for account access and sensitive operations
  • Regular security audits conducted by certified third-party security firms
  • Access controls that limit data access to authorized personnel only
  • Automated monitoring systems that detect unusual activity patterns
  • Secure data centers located in Thailand with 24/7 physical security monitoring

Your Rights Under Thailand PDPA

As a user of our services in Thailand, you have specific rights regarding your personal data. We make exercising these rights straightforward and accessible.

Access Your Data

Request a complete copy of all personal information we hold about you and your account activities

Update Information

Correct or update any inaccurate personal information in your account at any time

Data Portability

Export your data in a standard format if you choose to switch to another service provider

Restrict Processing

Limit how we use specific types of your personal information while maintaining essential services

Delete Your Data

Request complete removal of your personal information when you no longer use our services

Withdraw Consent

Revoke permission for data processing activities that require your explicit consent

Data Sharing and Third Parties

We never sell your financial data to third parties. Limited sharing occurs only when necessary to provide our services or comply with legal requirements in Thailand.

  • Cloud infrastructure providers who host our secure servers (AWS Asia Pacific region)
  • Analytics tools that help us improve service performance without exposing personal data
  • Legal authorities when required by Thai law or court orders
  • Professional service providers like auditors who have signed strict confidentiality agreements

All third-party partnerships include contractual obligations to protect your data with the same standards we maintain internally.

Data Retention and Deletion

We keep your information only as long as necessary to provide services and meet legal obligations. Different types of data have specific retention periods based on business and regulatory requirements.

  • Active account data: Maintained while your account remains active and for 90 days after closure
  • Financial analysis history: Retained for 3 years to support ongoing business insights
  • Transaction logs: Kept for 7 years to comply with Thai financial record-keeping requirements
  • Support communications: Stored for 2 years to reference past issues and resolutions

When retention periods expire, we use secure deletion methods that make data recovery impossible.

Cookies and Tracking

Our website uses cookies to enhance your experience and provide essential functionality. You control which types of cookies you accept through your browser settings.

  • Essential cookies: Required for login, security, and basic platform functionality
  • Analytics cookies: Help us understand how users interact with different features
  • Preference cookies: Remember your settings and customization choices

We don't use cookies for advertising or behavioral tracking across other websites.

Questions About Your Privacy?

Our data protection team is available to address any concerns about how we handle your information. You can reach us through multiple channels for privacy-related inquiries.

Email: [email protected]
Phone: +66 76 215 613
Address: Leab Noen Rd, Wat Mai, Chanthaburi 22000

This privacy policy was last updated on January 15, 2025. We'll notify you of significant changes through email and prominent notices on our platform.